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Box Office / Information: 01228 633766

Information regarding Coronavirus (Covid-19)

Friday 27 March, 10am:

We thank you for your patience over the last few days as our team work to re-schedule events and contact ticket holders.

There is now a dedicated line set up for audiences to contact to discuss existing bookings only. You can call our dedicated Box Office team on 01228 586122 from Monday to Friday, 9am-5pm.

We have now been able to re-schedule the following events:

  • The Illegal Eagles - Sunday 29 November 2020
  • Menopause The Musical 2 - Thursday 25 March 2021
  • Seven Drunken Nights - Sunday 28 March 2021
  • Remembering The Oscars - Wednesday 14 April 2021
  • Girls Just Wanna Have Fun - Sunday 20 June 2021
  • Walk Right Back - Friday 25 June 2021


Unfortunately at this time it has proved impossible to re-schedule the following events, which have now been cancelled:

  • Giselle
  • James Arthur


Customers with email addresses on their accounts have already been contacted with all options, please check your junk folders if you have not received an email from us. If we do not have an email address for you we will be contacting you via phone as soon as possible.

Over the coming days we will be continuing to re-schedule events and will be in touch with ticket holders with updates as we have them.

Once again we thank you for your support at this time.

Tuesday 17 March, 5pm:

Following the latest government advice recommending that the public avoid all unnecessary social gatherings, which included theatres, in partnership with Carlisle City Council we regret to inform you that events at The Sands Centre are temporarily suspended. 

We understand that this news will cause significant disruption and disappointment, however the wellbeing of audiences, staff and communities remains our primary concern. 

We appreciate that customers may have questions about their booking(s), but we would ask you not to contact the Box Office direct whilst we work to re-schedule performances where possible. We will be in contact with customers as soon as possible to provide alternative arrangements. 

We thank you for your patience and for continuing to support the Arts and regional theatres. We look forward to welcoming you back to an event at The Sands Centre again very soon.


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