Booking Information All tickets are sold subject to availability and subject to our terms & conditions (full terms & conditions of sale are available on thesandscentre.co.uk). Concession prices, when available, are detailed within the show ticket prices and only one concession per ticket applies. A ticket must be purchased for children aged 2 years and over. In Person Our Box Office is open 7am-9pm Mon-Fri, 8am-9pm Sat & Sun. We accept cash, cheques (if accompanied by a cheque guarantee card), debit and most credit cards. Credit card transactions are subject to a handling charge and postage is charged at 75p or more for larger items. By Phone Call the Box Office on 01228 633766 between 7am-9pm Mon-Fri, 8am-9pm Sat & Sun Textphone: (18001) 01228 633766 By Post When booking by post it is best to call the box office to reserve your seats first and then send a letter with the details of the show and payment by cheque (made payable to GLL). Please send correspondence to: The Sands Centre, Carlisle CA1 1JQ and include a stamped addressed envelope and a contact telephone number. Note: Please allow up to 2 weeks prior to the performance when using this method of purchase. Booking by post does not guarantee availability. Online You can book online 24 hours a day at thesandscentre.co.uk by credit or debit card. Create your own account (remember your username and password!), choose the show and select your own seats from a live seating plan. Tickets can be posted (postage 75p) or you can opt for collection at the box office in which case you will receive a bar code within your confirmation email which you should print off and bring with you. Remember that you can log back into your account at any time to see your booking history, reprint ticket collection bar codes and amend your details. Group Bookings To book 10+ tickets, please call our group booking line on 01228 633761 Prices & Booking Fees Please note that the prices detailed in the show ticket prices exclude booking fees which apply to all performances. Bookings made at our box office bookings (in person/by phone) are subject to a £1.40 per ticket booking fee, except performances marked with ◊ against the price, which are subject to a 55p booking fee, or with * against the price which are not subject to a booking fee. Online bookings are all subject to a 7% transaction fee which is applied per order as you confirm your booking. The Sands Centre is part of GLL which is a charitable social enterprise and registered society. Booking and transaction fees cover The Sands Centre’s administration costs for service provision, processing and handling ticket sales as only a small percentage of the ticket price is kept by the venue. Reservations Tickets can be reserved for certain performances. Please contact our box office to make a reservation. Reservations will be held for seven days only and therefore cannot be taken in the week before a performance. Refunds & Exchanges Tickets cannot be refunded or exchanged unless an event is cancelled. We do not accept tickets for resale. If a performance is sold out, we may accept tickets for resale but in that case booking fees or transaction fees are non-refundable. Tickets may, at the Management’s discretion, be exchanged for another performance of the same production. In all cases the original tickets must be returned and the new tickets will be subject to a booking/ transaction fee. Access Information The building and facilities are accessible for all and we welcome customers with disabilities or who require particular assistance. We request that customers who use a wheelchair, are registered disabled or have specific seating or access requirements contact the Box Office direct to ensure that your requirements are met. There is level access to the ground floor of the centre, lift access to the first floor and accessible toilets in the main and upper foyers. There is level access to the stalls area of the auditorium with wheelchair spaces available. Wheelchair spaces and disabled concessions are not available through online booking. An induction loop facility is installed for hearing aid users, subject to performance technical requirements. Enabling dogs are most welcome, please inform the box office when booking. Large print, audio and braille versions of our programme are available on request. Please do not hesitate to ask our staff for assistance during your visit. There are 16 disabled access parking spaces available free of charge at the front of the building for blue badge holders. These spaces are available on a first come, first served basis and cannot be reserved. The car park is administered by Carlisle City Council (please visit carlisle.gov.uk for further information). Alcohol Consumption & Anti Social Behaviour To conform with our licensing objectives, only alcohol purchased from our bars may be consumed on the premises. Alcohol brought into the venue will be confiscated. Disruptive behaviour will not be tolerated. Our staff are here to ensure that all patrons have an enjoyable and safe experience. Unruly patrons may be refused entry. In these circumstances no refund shall be offered. The information contained in this brochure is correct at the time of going to print. The Sands Centre reserves the right to alter concessions and prices at any time. Only one discount/concession can be used per transaction. As with all live events, named performers are subject to change as unforeseen circumstances may occur. 30